Return & Refund Policy – Tommy Designs

Effective Date: March 9, 2025

At Tommy Designs, we take pride in delivering high-quality, custom-made products crafted to meet your unique preferences. Because our items are personalized, all sales are final unless there is a manufacturing defect or quality issue. This policy is designed to ensure transparency, fairness, and compliance with U.S. consumer protection laws and industry best practices.

Section 1: Print-On-Demand Products Refund Policy

Defective or Damaged Items

If your print-on-demand item (e.g., camouflage apparel, accessories, or home decor) arrives with a defect, misprint, or damage incurred during shipment, you may be eligible for a replacement or refund.

Issues Covered:

Manufacturing Defects: Errors in printing, stitching, or assembly.
Shipping Damage: Visible damage sustained during transit.

Eligibility Timeline:

Please notify us within 30 days of receiving your order. Claims made after 30 days may not be eligible.

Items Not Eligible for Returns or Refunds

Due to the custom-made nature of our print-on-demand products, we cannot accept returns or process refunds for:

Buyer’s remorse or sizing issues.
Products explicitly marked as “Final Sale” at the time of purchase.

How to Request a Refund or Replacement

Report the Issue:
Email us at tommydesigns2024@gmail.com within 30 days of receiving your order. Include:
- Your Order Number
- A detailed description of the issue
- Clear photos of the defect or damage (and the packaging, if applicable)
Review Process:
Our team will review your request and documentation within 2–3 business days. We may contact you for additional details if needed.
Resolution Options:
- Replacement: We will remake and resend your item at no extra cost if your claim is approved.
- Refund: If a replacement is not possible, we will issue a refund to your original payment method.

Damaged During Transit

If your item is damaged during transit, notify us immediately and include photos of both the product and its packaging. This information helps expedite claims with our shipping carriers.

Refund Timing

Once a refund is approved, please allow 5–10 business days for the funds to reflect in your account, depending on your financial institution. A confirmation email will be sent once the refund is processed.

Section 2: Designer Shoes Refund Policy (via AliveShoes)

100% Satisfaction Guarantee

We are committed to ensuring that our custom-designed shoes meet the highest quality standards. If you are not completely satisfied due to quality issues or defects, you are eligible for a full refund under our satisfaction guarantee.

Eligibility for Refund or Exchange

Defective or Non-Conforming Shoes:
If the shoes have manufacturing defects (e.g., misprints, stitching errors, or assembly issues) or sustain damage during shipment, please notify us within 30 days of delivery.
Free Returns Policy:
In the event that your custom designer shoes are defective or do not meet your order specifications, you may return them in pristine, unworn condition. Free return shipping is provided (our delivery partner will collect the package at no cost to you).

How to Initiate a Refund or Replacement

Report the Issue:
Send an email to tommydesigns2024@gmail.com within 30 days of delivery. Include your order number, a detailed description of the issue, and photos showing the defect or damage (including packaging).
Claim Review:
Our team will review your documentation within 2–3 business days and may request additional details if needed.
Resolution Options:
- Replacement: If possible, we will produce and ship a replacement pair at no extra cost.
- Refund: If a replacement cannot be provided, a full refund will be issued to your original payment method.

Section 3: Custom Print-on-Demand Returns (Fulfilled via PrintKK)

For orders fulfilled through PrintKK, our return guidelines are designed to maintain quality assurance and customer satisfaction. These guidelines apply to custom print-on-demand items processed via PrintKK.

Returns Window

All return requests must be initiated within 30 days from the date of receipt.

Eligibility for Return

Defective or Damaged Items (“Defective Out of the Box”):
If the product is defective upon arrival or has incurred damage during shipping, you may exchange it for the same item.
Non-Defective Returns:
If you wish to return an item for reasons other than a defect (such as a change of mind), the item must be unused, unopened, and returned in its original condition with all packing materials, manuals, and accessories. Non-defective returns may be subject to a 25% restocking fee, and any original shipping fees are non-refundable.

Return Authorization

Initiate Your Return:
Contact our customer support at tommydesigns2024@gmail.com to obtain a Return Authorization (RA) number. Returns sent without an RA number will not be accepted.

Return Shipping

Responsibility:
Unless the return is due to a defect or shipping damage, the customer is responsible for the cost of return shipping.
Shipping Method:
We recommend using a reliable carrier (such as UPS, FedEx, or USPS) that provides tracking information and return receipt confirmation.

Refund Process

Once the returned item is received and inspected, we will process your refund:
- For Defective Items:
  A full refund (or replacement, if preferred) will be issued.
- For Non-Defective Returns:
  The refund will be issued minus any applicable restocking fees and non-refundable shipping charges.
Processing Time:
Please allow up to 30 business days for the return to be processed and the refund to be credited to your original payment method.

Exchanges

If you prefer an exchange over a refund, please indicate this when you initiate your return request. We will arrange for a replacement if available.

General Information

Customer Support:
For any questions or concerns regarding returns, refunds, or exchanges, please contact us at tommydesigns2024@gmail.com or call +1 (205) 768-3013.

Data Transparency:
The information you provide for processing returns is used solely for order fulfillment and customer service. For more on how your data is handled, please review our Privacy Policy.

Final Acknowledgment:
By purchasing from Tommy Designs, you agree to the terms of this Return & Refund Policy. We encourage you to review this policy periodically, as updates may be made to enhance transparency and compliance with evolving legal standards.

Contact Information

If you have any questions or need further assistance with returns, refunds, or exchanges, please contact us:

Email: tommydesigns2024@gmail.com
Phone: +1 (205) 768-3013
Mailing Address:
DBA: Tommy Designs
Owner: Tommy Marcum
3030 Brookside Rd, Brilliant, AL, 35548, USA